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Most Americans Still Use Traditional Methods to Communicate with Doctor

March 28, 2011

While social media has a strong and growing role in healthcare communications among peer communities of patients, a national Capstrat-Public Policy Polling survey finds Americans still turn to traditional lines of communication when they need specific healthcare consultation with their doctor.

More than five out of every six respondents – 84 percent – said they would not use social media or instant messaging channels for medical communication if their doctors offered it. Even among Millennials (18 to 29 years old) — an age group that seems ripe for electronic health communication — only 21 percent said they would take advantage of an online forum if offered.


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